CRM Blog has a nice post about why on-demand CRM popularity is increasing. Sidney C. Lejfer lists up the following main points:
- Replacement of large Software Purchase with a monthly subscription charge
- Flexible Pricing, Licensing, and Scalability
- Decrease in Hardware Requirements and Support
- Decrease in IT Support Staff
- Elimination of Costly Upgrade Charges
- Remote Management
- Faster and Easier Deployment
- Good Solution for Distributed Offices
- General ease of use
- Availability of Good Mobile Solutions
- Security and Backup Services
- On-line Training
- Significant Third Party Add-ons and Web Services
- Integration Capabilities